Baltimore's Best Home & Commercial Cleaning Services

We proudly serve the Baltimore metropolitan area including the city and many surrounding communities. In Baltimore City, we cover all neighborhoods (Downtown, Fells Point, Canton, Federal Hill, Mount Vernon, Hampden, etc.). In Baltimore County and nearby counties, our service areas include (but are not limited to): Towson, Lutherville-Timonium, Pikesville, Parkville, White Marsh, Middle River, Cockeysville, Owings Mills and Reisterstown, Catonsville, Essex/Dundalk, and others. We also go out to parts of Howard County like Ellicott City and Columbia, parts of Anne Arundel County like Pasadena and Severna Park, and parts of Harford County such as areas near Bel Air (if arranged). Specifically, some of our common service locales are listed as: Baltimore City, Towson, Timonium, Ellicott City, Columbia, Pasadena, White Marsh, Middle River, Parkville, Severna Park, Pikesville, Cockeysville, and surrounding areas. If you’re not sure whether we cover your area, please contact us – chances are if it’s within reasonable distance of Baltimore, we do. Over the years we’ve extended our reach to meet demand, so we’re fairly flexible within the region. Our base is in Baltimore, and we generally cover roughly a 20-30 mile radius around the city.

For locations within our primary service radius (greater Baltimore), our quoted prices already factor in any travel time, and we typically do not charge a separate travel fee. If you are in one of the common areas we serve (as listed above), there’s no extra charge beyond your cleaning quote. In cases where a client is a bit further out on the edge of our range (for example, way out in a rural area or a different county beyond those listed), we may have a small trip fee or minimum appointment length to make the visit feasible. We would discuss this with you at the time of booking. For instance, if you’re 40+ miles away, we might require a slightly higher minimum charge or a longer service (like booking a deep clean or multiple hours) to justify the distance. But within Baltimore City/County and adjacent communities, no extra fees apply. We simply schedule our day to account for driving. If you’re uncertain, ask us – we’ll be upfront if any surcharge is necessary. Also, if you’re remote but have multiple homes or neighbors also wanting service on the same day, we can group those to waive travel fees. The bottom line: “surrounding areas” means we’re willing to come to you if we can, and we keep any travel charges to a minimum or none at all for most places. If your location is extremely far, we might refer you to a more local cleaning service to be honest. But Baltimore metro and suburbs? We’ve got you covered with no additional cost.

Yes, absolutely. We service homes in downtown Baltimore and across all city neighborhoods, including apartments or condos in high-rise buildings. Our team is familiar with parking and concierge procedures in many downtown buildings. If your building has any specific requirements (like using a service elevator, or a certificate of insurance needed), just let us know – we can provide our COI to building management since we are fully insured and bonded. We handle many clients in the Inner Harbor, Harbor East, Federal Hill, etc. In some cases, parking downtown can be a challenge – if your building has guest parking or a parking pass, that’s helpful, but if not we manage the client is responsible for parking fees in downtown. So yes, city dwellers in rowhomes or high-rises are within our area. We also go to areas beyond the city core, as mentioned. Whether you’re in a suburban house, a county townhouse, or a city apartment, we have the team and equipment to reach you and perform the service.

We can sometimes accommodate locations slightly beyond our normal radius on a case-by-case basis, especially for larger jobs like a one-time deep clean or a post-construction cleaning where it’s worthwhile. If you are outside our standard area, it’s best to call us to discuss. We’ve traveled a bit further on occasion to places like parts of Carroll County or northern Anne Arundel for big jobs. Often we’ll try to schedule those on a day when we can also serve another client in that direction. If it’s too far for us to practically serve (for example, an hour’s drive each way with traffic), we may politely decline or refer you to a partner service closer to you. But we don’t have strict cut-and-dry boundaries – “surrounding areas” means if you’re within roughly ~30-40 minutes of Baltimore, it’s likely yes. Also, if you’re moving outside our area but want move-out cleaning, we might still handle it since it’s a one-off. In rare cases where we do travel far, we might add a travel surcharge to cover mileage or time, which we would always disclose upfront. Our goal is to be accommodating while maintaining quality (we don’t want our staff exhausted from long drives). So don’t hesitate to ask – we’ll do our best to serve you or help you find someone who can.

We provide a full range of professional cleaning services for both homes and businesses. Our offerings include standard recurring house cleanings (on a weekly, biweekly, monthly, or as-needed schedule) as well as one-time deep cleanings for a thorough top-to-bottom shine. We also specialize in move-in/move-out cleanings, helping prepare homes or apartments for new occupants or cleaning up after you move out. For offices and commercial spaces, we offer reliable commercial cleaning services to keep workplaces clean and sanitized. In addition, we can even handle post-construction/post-renovation cleaning. No matter the job, our team is experienced in tailoring our services to fit the specific needs of each space.

Yes. We have tailored our cleaning package following our more popular customer needs. However, we understand every home or office has unique requirements, so we are happy to accommodate special requests or focus on particular areas. Our cleaners follow comprehensive checklists for standard tasks, but you can always add on extras (for example, cleaning inside appliances, inside cabinets, etc.) or let us know if there are areas to skip or prioritize. We will work with you to create a cleaning plan that fits your preferences and budget. (Please note that certain add-on tasks or extensive custom requests may require a bit of extra time or a small additional charge to complete, which we would discuss with you in advance.)

Baltimore HCS Home Cleaning Services caters to both residential and commercial properties. This includes single-family homes, townhouses, condos, and apartments, as well as offices, and other business facilities. Whether you have a cozy one-bedroom apartment or a large office suite, our team has the experience to clean it. We adjust our approach based on the property type – for instance, using appropriate equipment and team sizes for larger spaces like offices versus smaller homes. Our residential clients range from busy professionals to families, and our commercial clients range from small offices to larger workplaces. We’re flexible and equipped to handle most indoor environments that need cleaning.

Absolutely. We offer flexible scheduling for recurring cleanings, so you can maintain a consistently clean space. Clients can choose weekly, biweekly, or monthly cleaning intervals, or any other frequency that suits their needs. Many of our customers schedule regular maintenance cleanings to keep their home or office continually tidy, and we can arrange a set day and time slot for your service. There’s no long-term contract required – you can adjust the frequency or pause service if needed (just give us appropriate notice). Recurring clients often enjoy a reliably lower per-visit rate after the initial cleaning since the space is being kept up. We’ll also try to send the same cleaner or team for each visit when possible for consistency (see more on that under Staff & Trustworthiness below).

Our standard cleaning service focuses on surfaces, floors, and general tidying – it does not routinely include doing laundry or washing piles of dishes. If you need a few dishes loaded into the dishwasher or one load of laundry done, let us know and we may be able to add that as an add-on (additional fees or time may apply for significant housekeeping chores). Generally, routine cleaning visits prioritize cleaning bathrooms, kitchens, dusting, vacuuming, etc., rather than domestic chores. Our goal is to meet your needs, so don’t hesitate to ask about add-ons.

A deep cleaning is a thorough, intensive cleaning that goes beyond a standard maintenance clean. It’s perfect for when your home needs some extra TLC – often done for first-time cleanings, spring cleaning, or if a house hasn’t been cleaned in a while. In a deep clean, we do all the usual tasks (like dusting surfaces, cleaning bathrooms and kitchen, vacuuming/mopping floors) and then add a lot of detail work on top. This can include: scrubbing build-up in kitchens and baths more intensively, cleaning inside appliances, wiping inside cabinets or drawers (if they’re emptied out for us), washing baseboards, door frames, and molding, dusting ceiling fan blades and light fixtures, cleaning vents, and getting into nooks and crannies that often get overlooked. We’ll also spend extra time on things like soap scum in showers, grout lines, and removing any cobwebs in high corners. Essentially, a deep clean is “everywhere you could possibly reach or think of” being cleaned. Sticky cabinet doors, dusty blinds, build-up on baseboards – we tackle it all. After a deep clean, your home will be as close to “like new” as possible. It’s a great way to reset the cleanliness of a house. Do note that a deep cleaning takes longer, and thus costs more, but it’s very worthwhile occasionally. We often recommend a deep clean for all new clients initially, then move to routine standard cleanings to maintain that condition. If you’re specifically booking a deep clean, we’ll discuss what’s included and if there are any particular areas you want focused on. We aim to cover every detail in those sessions so nothing is left dirty. (Heavy decluttering or organizing isn’t typically part of it unless arranged, but we do clean thoroughly around clutter.)

Yes, move-in/move-out cleaning is one of our specialties. Whether you’re moving into a new home and want it spotless before unpacking, or moving out of a place and need to leave it clean for the next occupants (or to get your security deposit back), we can help. A move-in/out clean is essentially a very deep clean of an empty or mostly empty home. We will clean inside of all cabinets, drawers, and closets (since they’ll be empty) to remove any dust or crumbs. We clean appliances inside and out – for move-out, that means making sure the fridge, oven, microwave, etc., are clean for the next person. We’ll also wipe down doors, baseboards, trim, and get all the little corners. In bathrooms, we sanitize everything top to bottom (remove any evidence of prior use, lingering grime, etc.). In a move-in scenario, we aim to eliminate any dirt left by previous occupants – e.g., we’ll often find hidden dust in closet shelves or light fixtures that we’ll clean so you start fresh. For move-outs, our goal is to meet or exceed typical landlord or real estate cleaning checklists so you have no issues. This can include spot-cleaning walls if needed, and making floors look their best (vacuuming edges, maybe mopping twice if needed). We understand the high standards expected for move-out condition. Our clients often successfully get their full deposits thanks to our move-out cleans. If you’re selling a home, a move-out cleaning also makes it shine for new buyers. And if you’re moving in, nothing beats the peace of mind of knowing every surface has been sanitized before you settle in. Move-in/out cleans do take several hours since we cover every inch, but we have efficient teams to get it done in your tight moving timeline. Just schedule us for as close to move day as possible (ideally after everything is moved out). We bring all supplies – you just provide an empty house and running water/power, and we’ll do the rest!

Yes. Post-construction cleaning (also called post-renovation cleaning) is a service we provide. We know that after a remodel or construction project, there is often a fine layer of dust everywhere and stray debris in unexpected places. We come in to remove all that construction dust and make your space livable again. This involves a very detailed cleaning: we wipe down all surfaces multiple times (construction dust can be stubborn and airborne, so it sometimes requires going over things more than once). We clean inside and out of cabinets (since dust can settle inside even closed cabinets), on top of trim and ledges, inside light fixtures, etc. Every horizontal surface from ceiling fans to baseboards will be cleaned of dust. We also often vacuum upholstery and curtains if they were left out during construction, to get rid of dust. In addition, we’ll dispose of any small debris or bits of plaster, sawdust piles, etc., that contractors may have left behind. Windows will be wiped to remove any dust on sills or glass. Floors usually need a thorough vacuum (including edges) and damp mopping to pick up the fine powder. We use specialized dusting tools and high-efficiency vacuums for this. Post-construction cleans can be time-consuming, but we have experience – and the right techniques – to handle them. If your renovation was extensive, do let us know the details (was it just one room or the whole house?) so we can allocate enough time and manpower. The result after we’re done is a home free of that white film of construction dust – essentially, we turn your construction zone back into a home. This service is slightly different from a regular deep clean because the emphasis is on dust removal. But rest assured, when we leave, your new renovation will look its absolute best, without any mess obscuring the shine.

Yes, we can! Tasks like cleaning the inside of appliances or washing interior windows are not done on every standard visit, but they are services we gladly provide upon request or as part of special cleanings. Inside the Refrigerator: We will remove all shelves and drawers (if the fridge is empty or we can temporarily move food into a cooler), scrub them, and wipe down the entire interior to remove spills, food particles, and any odors. Your fridge will be sparkling clean – many clients request this during deep cleans or move-in/move-out cleans. Inside the Oven: We can perform a thorough oven cleaning, whether it’s using the oven’s self-clean cycle or applying elbow grease with oven-safe cleaners. We’ll take out oven racks and clean them, and remove baked-on grime as much as possible. This is also commonly done during deep cleans or move-outs (landlords often check the oven!). Interior Windows: We will wash the insides of your window glass to remove fingerprints, smudges, and dust. We also wipe the window sills, tracks, and ledges. We do not do exterior window washing (which often requires ladders or special equipment), but any windows we can access from inside, we’ll clean the interior side and the panes in between if they tilt in. If you have a lot of windows and want them all done, just let us know to schedule enough time. Other special areas: we can also clean inside microwaves (standard in every clean), inside dishwashers (wiping the gasket and door, if requested), inside cabinets (if empty – often done for move-ins/outs), and even inside washers/dryers (wiping out detergent drawers, etc.). Basically, if it’s inside your home and needs cleaning, chances are we do it. Just note, these interior-detail tasks might add a bit of time, so it’s best to inform us when booking so we come prepared. Some clients like to add one or two appliance interiors to each visit on a rotating basis (for example, “this time please do the fridge, next time the oven,” etc.), which we’re happy to accommodate. We aim to be a one-stop solution for all your household cleaning needs, so yes – inside appliances and windows are within our offerings.

Yes, we can provide one-time cleaning services tailored to special occasions or events. If you’re hosting a big event (like a party, holiday gathering, or open house) and need a thorough cleaning beforehand, we can schedule a one-time deep clean to make sure your home is guest-ready. Conversely, if you need help after an event – say, cleaning up post-party or post-celebration – we can come in to deal with the aftermath (collecting trash, cleaning spills, restoring order). Just let us know the nature of the event and the level of cleanup required. We’ve helped clients prepare for weddings at home, large family reunions, and more. We also handle one-off situations like post-holiday cleanup, or seasonal projects such as a spring cleaning. Pricing for one-time services is usually a flat quote determined by the scope (size of home, specifics of what needs doing). There’s no obligation to continue – though many one-time clients love the result so much they become regulars! We’re also available for real estate or rental turnover cleanings (if you Airbnb your home and need periodic deep cleans between tenants, for example). In any case, if you have a cleaning project in mind, just ask – we are quite flexible and likely can accommodate it or advise you. We do not currently offer things like crime scene cleanup or heavy hoarding cleanup as those are highly specialized, but typical home event and project cleanings are absolutely within our wheelhouse.

Aside from the safety exclusions mentioned earlier (heavy lifting, high interior and exterior windows, etc.), we sometimes get asked about tasks like laundry, dishwashing, organizing clutter, or outdoor chores. To reiterate: laundry is not part of our standard service, though we can do small amounts if pre-arranged (we won’t arrive and spend two hours doing laundry; our time is primarily for cleaning). Organizing and decluttering (like sorting paperwork, arranging closets) is generally outside our scope – we’ll tidy up spaces we clean, but we don’t act as professional organizers to overhaul your closet. Outdoor work such as gutter cleaning, lawn cleaning, or scrubbing the outside of the house is not offered (except power washing exteriors if explicitly arranged through our extended services, but that’s rare and usually a separate crew). Pet waste removal (like yard pickup or litter box emptying) is not something we do, aside from simply scooping out a litter box if needed as we clean the room – we won’t empty/clean large aquariums or reptile enclosures, for example, and we won’t clean up excessive pet mess (one accident yes, a room used as a dog’s toilet no). We also do not provide steam cleaning of drapery or high-end wood polishing/refinishing – we’ll dust blinds and wipe wood, but not restore finishes. And as noted, we won’t do anything illegal or against regulations (like disposing of hazardous chemicals). On a lighter note, we also don’t cook, babysit, or run personal errands – occasionally folks jokingly ask if the cleaner can also cook dinner, but we stick strictly to cleaning tasks. If you ever have a question “would you do X?”, feel free to ask; if it’s not in our domain, we’ll politely decline or recommend a specialist. Our main focus is on cleaning what’s dirty, and doing it exceptionally well, while avoiding tasks that fall outside a house cleaner’s typical duties or present safety issues.

Booking with us is easy and convenient. You have two main options: online booking or phone booking. Online, you can click the “Get a Quote” button on our website. This will take you to our scheduling form where you input details about your home (square footage, number of bedrooms/baths, type of service needed, etc.). It will then either provide an instant quote or prompt our office to follow up with a quote, and you can choose a date/time from available slots. The online system is available 24/7 for your requests. Alternatively, you can simply call our office at 443-759-5009 and speak with our friendly staff to set up your appointment. Over the phone, we’ll gather the necessary info and schedule your cleaning in just a few minutes. We can also handle bookings via email if you prefer – some clients email their details and we coordinate that way. Whichever method you choose, we’ll likely ask some basic questions: your address, the size and condition of the home, any specific concerns or requests, and preferred dates. Note: If your home has any unusual aspects (e.g., three cats, or “haven’t been cleaned in 6 months”), letting us know helps ensure the quote and time allotment are accurate. Once we have the info, we’ll confirm the price and appointment time with you. We can often accommodate next-day bookings if slots are open; otherwise, we’ll find the next available time that works for you. After booking, you’ll receive a confirmation (via email usually) detailing the appointment. We try to make the booking process as streamlined as possible – no in-home estimate visit is typically needed for standard homes; we can quote based on the info you provide. If you ever feel the online form doesn’t cover something, just give us a call. We’re here to help get you set up for service smoothly.

To give you an accurate quote and schedule your cleaning, we’ll need a few key pieces of information:

- Contact info: Your name, address of the property to be cleaned (with any gate codes or unit numbers if applicable), phone number, and email. This ensures we know where to go and can reach you with any updates.
- Home details: The size of your home (square footage or an estimate, or at least number of bedrooms and bathrooms). We’ll also ask what type of home it is (single-family house, apartment, etc.) and how many levels.
- Current condition or any special conditions: It helps to know if the home is lightly, moderately, or heavily soiled. Are there specific areas of concern? (e.g., “bathrooms have a lot of soap scum” or “kitchen greasy”). Do you have pets? (We note that so the team comes prepared for pet hair, etc.) Any clutter or organization needed? The more honestly you can describe it, the better we can allocate time.
- Services required: Are you looking for a standard recurring cleaning, a one-time deep clean, a move-out clean, etc. If there are add-ons you want like inside fridge, inside oven, or carpet cleaning, let us know so we include those.
- Timing preferences: When would you like the service? You can suggest dates and times that suit you, or ask what’s available. If you have flexibility or need weekends (not usually available) – communicate that. We’ll do our best to accommodate your requested timeframe.
- Access instructions: As mentioned, if you won’t be home, how do we get in? Key under mat, lockbox code, door code, doorman? We’ll note this on the booking so cleaners know. If you will be home, that’s fine too – we’ll ring the bell. Also, any parking info if your area is tricky.
- Any other notes: For example, if you have alarms we need to disarm, or rooms that you do not want cleaned, or delicate items to be aware of, please tell us in advance. We also like to know if there are functional issues like no hot water or broken vacuum outlets – so we can plan accordingly by bringing water or extra extension cords, etc. Usually not needed, but we cover bases.
- Referral or source: Sometimes we ask how you heard about us (Google, Yelp, friend, etc.), just for our records or if you have a referral discount code to apply.

For simple online quoting, the form might just collect beds, baths, and basic choices and give a price – but giving more details in the notes can be helpful (there’s often a comment box). Once we have this info, we can confirm the price quote and proceed to booking. On the day of service, ensure we have accurate info so it goes smoothly. Rest assured all personal information is kept confidential – we use it only to perform the service and contact you as needed.

In most cases, an in-home walkthrough or estimate visit is not necessary. We are able to give accurate quotes based on the information you provide about your home’s size and condition. Our team has a lot of experience, so we can gauge pretty well how long a typical “3 bed, 2 bath” home takes, for example. We’ve also standardized our pricing model to cover typical tasks. Therefore, we usually skip the time-consuming process of coming out just to look. This saves you time and allows us to schedule the actual cleaning faster. However, if your place has some very unique circumstances (say, a heavy post-construction situation, or you truly aren’t sure how to describe it), we can arrange a quick walkthrough if needed. For large commercial spaces, sometimes a walkthrough is helpful to give a custom quote. But for almost all residential jobs, no in-person estimate is required – we can handle it over phone/online. When our crew arrives for the first cleaning, we’ll do a brief walk-through with you to confirm the scope and any specific focus areas. That’s the time you can point out anything particular (“please use this product on my granite” or “don’t worry about the guest room,” etc.). We take notes so that on subsequent visits we remember your preferences. If, once we start, we realize the job is significantly different from what was quoted (e.g., home much bigger or dirtier than conveyed), we will communicate any price or time adjustment before proceeding. But that’s uncommon when communication upfront is clear. So, feel free to book directly – there’s no need to wait for us to visit just to tell you what it costs. We can get straight to delivering the great cleaning you need.

If you booked a one-time or initial cleaning and want to continue with recurring services (weekly, biweekly, monthly, etc.), it’s very straightforward. When you schedule the first cleaning, just let us know you’re interested in ongoing service and what frequency you prefer. We can actually pre-schedule your future appointments right away in our system. For example, if your first cleaning is on a Tuesday and you want biweekly, we’ll reserve that Tuesday every two weeks for you. Some clients prefer to wait until after the first cleaning to commit – which is totally fine. After you see the results and are happy, simply contact us (call or email) and say you’d like to set up recurring service. We’ll then arrange a regular schedule. We’ll typically keep the same day of week and time window that worked for the initial clean, unless you want to change it. We’ll also aim to send the same cleaner/team consistently. For recurring service, we can also set up a payment method on file so that payments happen automatically each visit (if you like), making it even more hands-off for you. You’ll receive reminders of upcoming services (if you request them). There’s no formal contract – we continue until you tell us to pause or cancel. If you ever need to adjust frequency (say you want to shift from biweekly to monthly or vice versa), just inform us and we’ll make that change. We can also accommodate seasonal changes (maybe weekly in summer, biweekly in winter, etc.). Essentially, once you’re “in the system” as a recurring client, you have a reserved spot and we’ll be there like clockwork. Many clients love not having to worry about scheduling each time – their home just gets cleaned on schedule. And remember, recurring services often come with slight discounts or perks for loyalty. If you had a special intro rate for recurring, we’ll make sure that’s applied appropriately. Overall, setting up recurring service is as easy as telling us “Yes, let’s do this regularly!” and we’ll handle it from there.

Yes, we provide reminders to help you remember your scheduled appointments. Typically, we will send you an email and/or text reminder a day or two before your cleaning. This serves as both a confirmation that we’re coming and a prompt in case you need to reschedule or provide any last-minute info. For example, for a Monday cleaning, you might get a reminder on Friday or Saturday. If everything is as planned, you don’t need to respond – we’ll show up as scheduled. If you need to change something, the reminder gives you an opportunity to let us know with enough notice. We can customize how you get reminders – some clients prefer a phone call, others like just a text. During booking, we’ll gather your preferred communication method. On the day of the cleaning, our cleaner can also give you a courtesy call or text when they are on the way or arriving, if you request that. We know life is busy, so we try to make it so you don’t forget about your cleaning (although maybe you’d notice when a friendly cleaner knocks on the door!). Additionally, if you booked far in advance, we may send a confirmation a week prior as well. For new clients, we often call the day before just to ensure all details are set. Rest assured, we keep you in the loop. After the cleaning, we can also send follow-ups or feedback requests if you’re open to it, to ensure you were satisfied. Communication is important to us. So yes – expect a friendly reminder before each service. If you prefer no reminder (maybe you keep your own calendar meticulously), we can note that too. But most find it helpful to have that quick heads-up.

If you need to modify your appointment, just reach out to us and we’ll take care of it. To reschedule or skip a cleaning, the best way is to call or email our office at least 24 hours in advance (earlier if possible). We’ll find a new date/time that works for you and update the schedule. You can also reply to the reminder message if that’s easier (“I need to move this week’s cleaning to Thursday,” etc.). For recurring clients, if you want to skip a particular occurrence, let us know and we’ll cancel that visit (no charge if within policy) and see you on the next scheduled date. If you want to permanently change your recurring day or frequency, we can adjust that too – just let us know what schedule you’d prefer moving forward. To add services or make special requests, it’s great to inform us ahead of the cleaning if possible. For instance, if you decide “this time please also clean the fridge interior” or “I need an extra hour to organize pantry,” contact us before the appointment so we can allocate time and update the price if needed. Last-minute requests on site are okay too, but the cleaner might have to check with the office if it will exceed the allotted time or if they have another appointment after. We always try to accommodate on-the-fly requests, but giving notice ensures we can send the right supplies or adjust the schedule. For cancellations, refer to our cancellation policy (24-hour notice to avoid fee). If an emergency arises the morning of, still notify us – we may waive or reduce fees at our discretion depending on circumstances. We aim to be flexible and work with your needs. All scheduling changes can typically be handled quickly by our support team. We keep a record of your service history, so making adjustments is straightforward. Communication channels: phone is fastest for urgent changes; email works for advance notices; and you can always talk to our team in person and they’ll relay a message. The bottom line: We know life isn’t static, so we accommodate changes with a smile, as long as you keep us in the loop.

Yes, we do offer gift certificates for our cleaning services. A professional house cleaning makes a wonderful gift (new parents, busy friends, elderly relatives – almost anyone appreciates a break from cleaning!). You can purchase a gift certificate in any amount or for a specific service (e.g., “a 3-hour cleaning” or “one deep cleaning for up to X square feet”). Just contact our office to arrange it. We’ll gather the details for the recipient and can provide you with a nicely formatted certificate via email or mail. The gift certificate will contain a unique code that the recipient can use when scheduling their service. Redeeming is easy: they simply schedule a cleaning with us for their home, and during booking mention the gift certificate code. We’ll apply it to cover the cost of the service (if the service cost exceeds the gift value, the recipient can pay the difference; if it’s less, we can hold a balance or adjust accordingly). Our gift certificates are transferable (the receiver can gift it to someone else if they choose) and do not expire for a good long time (we typically honor them for a year or more) – we can clarify terms at purchase. They are non-refundable, but since they’re transferable, that usually isn’t an issue. You can buy a gift certificate for a specific package (like a “Deluxe Deep Cleaning for up to 4 bedrooms”) which we’ll describe on the certificate, or a dollar amount (e.g., $200 credit toward any service). Many people give our cleaning service as a holiday gift, Mother’s Day gift, or to someone recovering from surgery who could use help at home. We can either send the certificate to you or directly to the recipient with your message. Payment for the gift certificate can be made by card or check, just like a regular service. It’s a great way to share the joy of a clean home with others. Feel free to inquire about current specials – occasionally we have seasonal gift deals. But yes, gift certificates are definitely available and quite popular.

Absolutely. We often have clients who book and pay for cleaning services for their parents, adult children, or friends as a gesture of help or gift. The process is similar to gift certificates above, but can be more direct if you prefer. You can simply schedule a cleaning on behalf of someone else, provide us the details of their home and what needs done, and handle the payment. We’ll coordinate the appointment with either you or the recipient for timing. Some things to consider: make sure the recipient is aware we’re coming (unless it’s a surprise and you’ll be there to let us in). Usually, it works best if the person knows to expect us, so they can provide access and know what areas they want cleaned. You can tell us whether to communicate through you or directly with them for scheduling. Many adult children set up a recurring service for their elderly parents – we’re accustomed to that, and we’ll make sure to treat them with the same care and respect (we can also report back to you if needed on how it went, whatever arrangement you want). From a payment perspective, you can keep a card on file for your loved one’s services so we charge you, not them. Or you can prepay a set number of sessions. We’re flexible in making it work. Just let us know the situation and we’ll handle it discreetly and efficiently. It’s a very kind gift to give someone the relief of a clean home. We often hear gratitude from those who received a cleaning as a gift – it’s truly appreciated. And rest assured, any special instructions you give (like areas not to touch, or maybe “don’t use bleach in mom’s bathroom because she’s sensitive to smell”) will be followed. So yes, feel free to arrange service for someone else – we’ll take great care of them on your behalf.

Our office and cleaning hours are Monday through Friday, 9:00 am to 5:00 pm. These are the typical hours during which we schedule cleanings and during which our staff is out in the field working. We currently do not operate on weekends. If you absolutely need a Saturday cleaning for a special circumstance, let us know – we sometimes can make an exception or accommodate a one-time weekend project, but in general our cleaners have weekends off. We are also closed or have limited service on major holidays (for example, New Year’s Day, Thanksgiving, Christmas Day, etc.), so if your regular cleaning falls on a holiday we will reach out to reschedule for a convenient alternative date. Our scheduling team is available during business hours to take calls or respond to inquiries. Cleanings are usually performed during the daytime hours for safety and convenience, and we aim to have our teams finished by late afternoon.

We recommend booking your cleaning at least a few days to a week in advance to ensure you can get your preferred date and time. That said, we understand things come up – we often accommodate next-day or even same-day cleanings when our schedule allows. Thanks to our flexible scheduling options, urgent requests can sometimes be accommodated – for example, if you need a last-minute cleaning before guests arrive or an emergency tidy-up, give us a call and we’ll do our best to send a team. Availability for same-day service depends on our current bookings and staff on hand. If we cannot fit you in the exact day you call, we will try to offer the soonest possible opening. For recurring clients, we suggest setting up a regular schedule so your slots are reserved in advance (but even they can reschedule occasionally with notice). In summary, advance booking is best for guaranteed slots, but we happily handle short-notice requests whenever possible.

Yes, many of our customers choose a recurring schedule, and we can certainly arrange that. When you book recurring services, we’ll work with you to pick a consistent day of the week and time window for each visit (for example, every other Friday morning at 10am, or the first Monday of each month in the afternoon). Once we agree on a recurring plan, we reserve that slot for you on an ongoing basis. You’ll get the convenience of not having to re-book each time – our team will simply show up as scheduled. We can also send reminder notifications if you like (such as an email or text a day before each cleaning) to remind you of the appointment. If your regular cleaning day falls on a holiday or if we ever need to adjust due to our staff scheduling, we will inform you well in advance and coordinate an alternate day. Likewise, you can always request changes to the schedule if, say, you’ll be out of town and want to skip or move a cleaning (just let us know with a bit of notice). Our goal is to make your recurring service truly set-and-forget for you – reliably the same team at the same time, leaving your place spotless each interval.

The duration of a cleaning can vary depending on the size of your space and the scope of work. As a rough guideline, a standard cleaning for an average 2–3 bedroom home might take around 2 to 3 hours for a single cleaner (or half that time if we send a team of two). Larger homes with 4+ bedrooms or deep cleanings will take longer – possibly half a day or more, especially if a lot of detailed work is needed. For example, a deep cleaning involving inside of appliances and extra tasks could be ~4–5 hours or more for a team. We allocate time based on what needs to be done: our quoting process helps estimate this, so we typically let you know how many hours and/or cleaners are expected. Commercial office cleanings also depend on square footage and tasks (a small office might be an hour; a whole floor of an office building could be several hours). We try to work efficiently while maintaining quality. If you have any time constraints (like you need the cleaning done before you return home by a certain time), please tell us and we will schedule accordingly. Rest assured, whether it takes one hour or several, we won’t cut corners – we stay until the job is completed to our high standards. We prefer to give a realistic time range upfront so you know what to expect.

It’s entirely up to you – you do NOT need to be home during the cleaning if you have other things to do. In fact, many of our clients are at work or out running errands while we clean. Before your appointment, we will arrange access to your home so our team can enter if you’re not there. Common methods include leaving a key in a secure spot (like under a doormat or in a lockbox and sharing the code), or giving us an entry code if you have a keypad lock. Some clients let building concierge or management grant access. We keep any keys or access codes secure and confidential. Our staff are thoroughly vetted and trustworthy, so you can feel comfortable not being home – we routinely perform cleanings independently. If you do choose to be home, that’s perfectly fine as well. In that case, we’ll work around you and your family or pets as needed. Some folks prefer to be present at least for the first cleaning to show us around, and then are absent on subsequent visits – that’s fine too. Whatever your preference, we just ask that we have a clear way to get in. We’ll also ensure the home is properly locked up when we leave. If any special instructions are needed for locking up or alarm systems, just let us know ahead of time. Your convenience and peace of mind are priorities for us.

We strive to be flexible, but we do have a policy in place since our cleaners’ time is reserved for you. If you need to cancel or reschedule, we ask that you give us at least 24 hours’ notice. There is no penalty for rescheduling or canceling with sufficient notice. However, any cancellations or rescheduling at the last minute will incur a 50% fee. To avoid this charge, you must notify us at least 24 hours in advance. Please also be aware that there will be a $25 charge for every half an hour of waiting time. These fees helps compensate our staff for the lost time slot on short notice. We don’t enjoy charging it, so please just call us as soon as you know you need to make a change. If you simply need to adjust the time or day, we’ll do our best to find another spot close to your original booking. For recurring clients, if you’re on vacation or want to skip a scheduled visit, just notify us with a day or two notice and we can pause that cleaning (with no charge). Regarding holidays: if your scheduled day falls on a major holiday when we’re closed, we will proactively reach out to reschedule, and of course no fee in that case – we’ll find a convenient alternative. In the rare event we ever have to reschedule (for example, due to severe weather or an emergency), we will let you know as soon as possible and accommodate you with a priority slot on the next available day that works for you. Communication is key – as long as we stay in touch, we can be pretty flexible with scheduling changes.

The price for your cleaning is primarily determined by the size and condition of your home or facility, as well as the type of service required. We typically base our quotes on factors like the square footage, number of bedrooms and bathrooms, and any special requirements. For instance, a standard cleaning of a smaller apartment will cost less than a large single-family house or a commercial office suite, because of the difference in areas to cover. We gather details (via our online quote form or over the phone) about your space – such as exact rooms to be cleaned and their sizes – and use that to calculate a fair flat-rate price. You can get a free quote easily by filling out our online form or calling us, and we’ll provide a customized price before booking so you know exactly what to expect.

Our services are generally priced as a price range per job rather than an open-ended hourly charge. This means when you receive a quote from us, it’s for the entire cleaning job based on your home’s information, not per hour – so you don’t have to worry about the clock ticking. We calculate this range based on expected labor and time needed, but if we happen to run a bit over on time, you still pay the same fixed price. (In rare cases, if a situation is very different than described – say a home is much dirtier or larger than initially indicated – we would communicate any price adjustments before proceeding.) The price-range approach ensures our cleaners can focus on quality rather than rushing to beat a timer. We find this leads to better, more consistent results. However, for certain special projects or odd jobs outside our normal scope, we can arrange hourly billing if needed – but for standard home and office cleanings, a price range rate is the norm.

Often, yes – the initial cleaning of a home (especially if it hasn’t been professionally cleaned in a while) can take longer and be more intensive than follow-up maintenance cleanings. We sometimes refer to the first visit as a deep cleaning. During this first session, our team will bring your home up to a high standard of cleanliness, tackling accumulated dust, grime, and most hard-to-reach areas to establish a baseline. Because of the extra work involved, the first-time cleaning may be priced a bit higher. After that, if you schedule recurring service, each subsequent cleaning is generally quicker and thus can cost less per visit. We will be transparent about this during the quote: you might see one price for an initial deep cleaning, and a lower per-clean rate for ongoing weekly or monthly service. This approach ensures your home gets the thorough treatment it needs upfront, and then we maintain it regularly to keep it fresh. (If your home is already in great shape and only a standard cleaning is needed initially, we’ll certainly take that into account in pricing as well.)

We do run promotions and offer discounts periodically. New clients often receive special introductory or monthly discounts, and we occasionally send out email offers for discounted cleanings. If you sign up for recurring services, we may offer a reduced rate per cleaning after the first visit as a loyalty benefit. We also greatly appreciate referrals – if you refer a friend or neighbor to us, be sure to ask about our referral bonus (we often provide a credit or discount as a thank-you for spreading the word). As for deposits, in most cases we do not require any deposit upfront – payment is due the day of the service. We typically secure a credit card on file when you book, but you won’t be charged until the day of the service. Large commercial jobs or very extensive projects might involve a partial deposit in some instances, but that’s uncommon for normal home cleanings. We aim to make booking low-hassle – a free quote, no-obligation booking, and payment due at time of service.

We accept multiple forms of payment for your convenience. You can pay by ACH direct debit, or any major credit/debit card. Payment is always due at the day of service. We’ll provide receipts or invoices as needed. If you have any special billing requests (such as paying via a business invoice, or splitting payment between roommates), just let us know and we’ll do our best to accommodate.

Our quotes are comprehensive – they cover all the standard cleaning tasks we’ve agreed upon, as well as the labor, equipment, and normal supplies needed to do the job. You will not be surprised by hidden fees. For example, we do not charge extra just because you have pets or kids, and there is no additional “tax” or surcharge tacked on beyond the quoted price (residential cleaning services in our area are generally not subject to sales tax). That said, there are a few situations that could incur additional charges, which we would always communicate upfront:

- If your home has excessive pet hair, heavy soil, or clutter that requires significantly more time than a typical cleaning of the same size, we may adjust the price to account for the extra work. We would assess this during the quoting process or upon arrival if something was not evident earlier, and discuss it with you.
- Certain special add-on services (like cleaning inside appliances, deep cleaning inside all cabinets, washing interior windows, etc.) might not be included in a basic quote unless you requested them. We can perform those tasks, but they may incur a reasonable extra fee since they add time – again, we’d confirm any such charges with you beforehand.
- Last-minute changes or extremely short-notice bookings could sometimes involve a nominal convenience fee, but we strive to be fair and usually only charge the standard rate even if it’s a same-day request (assuming we can accommodate it).

In summary, the quote you receive encompasses the agreed cleaning tasks and standard conditions. We pride ourselves on transparency – if it’s in the quote, it’s included (e.g. dusting, vacuuming, wiping up normal amounts of pet hair, etc. are all in scope with no extra fee). If something is not covered, we’ll let you know. And if anything unexpected comes up during cleaning, we’ll communicate promptly so we can decide together how to proceed. No one likes surprise charges, so we make effort to be clear from the start.

Yes, our team will arrive fully equipped with all the necessary cleaning products, tools, and equipment needed to make your space sparkle. You don’t need to provide anything (unless you have specific products you want us to use, which we’re happy to accommodate – see below). We supply our own professional-grade vacuum cleaners, mops, cleaning cloths, brushes, cleansers, etc. Our vacuums and other tools are high-quality and well-maintained, so they’re effective at removing dust and dirt. We even bring specialty items for deep cleaning (like extendable dusters for ceiling fans, scrub brushes for grout, etc., as appropriate). Bringing our own supplies ensures we have exactly what we need for the job and allows us to maintain consistent cleaning quality. It also means less hassle for you – no worrying about whether you have cleaning solutions in stock. Of course, if you have a preferred product (for example, a floor cleaner you love for your hardwood floors, or a certain disinfectant spray), just let us know – our cleaners can certainly use products you provide if you wish. But otherwise, we come ready with our own arsenal of safe and effective cleaning supplies.

Yes, eco-friendly cleaning is a core part of our service. We use many green cleaning products that are non-toxic, biodegradable, and safe for your family and pets. In fact, our company started as “Kelly Green Club,” and we carry forward that commitment to green cleaning. The products we use are often Green Seal certified or from leading eco-conscious brands (such as Method®, Seventh Generation®, and others). These solutions clean effectively without harsh chemicals, which means no strong chemical residues or fumes are left behind. They’re safer for kids, pets, and anyone with sensitivities. We also utilize microfiber cloths and dusters that capture particles without needing excessive chemical sprays. That said, if gentler green products aren’t sufficient for a particular task (for instance, a tough mold stain or heavy grease), we do have stronger cleaning agents on hand and will use them as needed – but only where necessary and with care. If you prefer that we only use green products in your home, just let us know and we will strictly stick to eco-friendly options. Your health and the environment are important to us, so we continuously seek out cleaning methods that are both effective and environmentally responsible. Rest assured, all our standard products are pet-safe and child-safe when used as directed – we wouldn’t use anything in your home that we wouldn’t use in our own.

We take our clients’ health concerns seriously. If you have any allergies, asthma, or sensitivities, please inform us and we will adapt our cleaning approach. The customer can provide their own cleaning products upon request. Many of our default products are already low-fragrance and non-toxic, but we can go a step further and ensure no sprays or solutions with irritants are used in your home. Also, we can pay special attention to dust removal to help with allergies – for example, using HEPA-filtered vacuums and thorough dusting to reduce allergen build-up. (Our HEPA-filter vacuums trap fine particles like dust mites, pollen, and pet dander instead of blowing them back into the air.) For clients with severe chemical sensitivities, some choose to provide a specific brand of cleaner that they know works for them, and we’re happy to use that. Just let us know your needs – whether it’s avoiding certain ingredients (like bleach or ammonia), using your fragrance-free product, or doing an extra air-out of the house after cleaning – and we will accommodate. Our goal is to leave your space not only clean, but safe and comfortable for you to breathe in.

We have strict protocols to keep our equipment clean and avoid cross-contamination between homes. All our cleaning cloths, mop heads, and sponges are thoroughly washed and sanitized between appointments. We use fresh cloths and mop pads for each client – they are not reused from one home to the next without proper laundering. Our team also cleans and disinfects our vacuum cleaners and brushes between jobs. For example, we empty vacuums and wipe down their canisters and attachments with disinfectant, and we change or clean filters regularly. This ensures that we’re not bringing any dirt, germs, or pet hair from a previous location into yours. By following professional sanitation practices, we keep our tools in top shape and hygienic. Additionally, due to heightened health awareness, we’ve emphasized these steps even more in recent times – making sure equipment is cleaned, and even using disposable supplies in certain cases if needed. Our commitment is that each client’s home is cleaned with fresh, sanitary tools. If you have any concern, we can also use supplies dedicated just for your home (some clients have us keep a set of their cleaning tools aside). But generally, our systematic cleaning of equipment and use of high-quality (often new or washed) materials for every visit keeps everything very safe and hygienic.

Yes, we do utilize HEPA-filtered vacuums and high-quality equipment to improve air quality during cleaning. Our commercial-grade vacuums either come equipped with HEPA filters or similar advanced filtration, which means they can capture extremely fine dust and allergens (down to tiny particles) instead of blowing them back out. This is especially beneficial for homes with pets or allergy sufferers – a HEPA vacuum can remove things like pet dander, pollen, and dust mite matter more effectively, leaving the air cleaner. We also use microfiber dusting cloths that trap dust rather than just pushing it around. For clients particularly concerned about air quality, we can upon request use damp dusting methods (to further avoid kicking up dust) and make sure to ventilate the area appropriately. In summary, our standard practice with well-maintained HEPA vacuums and quality tools already provides a thorough cleaning with minimal airborne dust. These practices, combined with our sanitation of tools, contribute to a healthier home environment after we finish – you’ll likely notice the fresh, clean air. If you have any special requests like using your home’s central vacuum system or anything, we can discuss that too, but most clients are very satisfied with our equipment’s performance.

Baltimore HCS Home Cleaning Services (formerly Kelly Green Club) has a dedicated team of trained staff. We do not simply outsource your booking to random individuals or gig workers. By hiring our cleaners directly, we’re able to thoroughly vet, background-check, and train each person to meet our high standards before they ever enter a client’s home. It also means our team members are insured and bonded under our company (important for your protection) and we maintain a consistent quality of service. Because they are part of our company, all memebers of our staff are accountable to our policies and values every step of the way. This approach builds a strong, trustworthy team – many of our staff have been with us for years. When a Baltimore HCS cleaner comes to your door, you can be confident they are a vetted professional representing our company – not a third-party stranger.

We take hiring and screening very seriously to ensure only trustworthy, qualified people join our team. Every cleaner we employ must pass a rigorous background check. This includes criminal history screening – we do not hire anyone with violent, theft, or other serious offenses in their past. We also check references and past employment to verify the person’s reliability and work ethic. During the interview process, we look for individuals who are not only hard-working, but also honest and polite. Once hired, new team members go through a training period (see below) and work under supervision initially. We periodically conduct routine performance evaluations and if any issue of trust or quality ever arises, we address it immediately. Additionally, all our employees are bonded and insured, which provides an extra layer of security – bonding can protect against losses in the unlikely event of any employee dishonesty, and our insurance covers accidental damages or injuries (so you as the client are not at risk). We want you to feel completely comfortable inviting our crew into your home. Many clients give us keys or codes, showing the level of trust we’ve earned. We maintain that trust by carefully selecting staff who are worthy of it.

Yes, our cleaning technicians are professionally trained before they start cleaning on their own. We have a detailed training program that covers how to clean every type of surface and room properly. New hires will learn the use of our equipment, the safe application of cleaning products (including which product for which task), and the step-by-step process we follow to ensure nothing is missed. They’re trained in our comprehensive cleaning checklist to achieve a consistent, thorough result each time. Beyond just the technical skills, we also train staff in customer service etiquette, professionalism in the home, and time management so they work efficiently. Many of our team members come to us with prior experience in residential or commercial cleaning as well, which is a plus. However, even experienced cleaners are retrained in “the Baltimore HCS way” of doing things, so that our quality is uniform. On top of initial training, we might pair new cleaners with our senior staff for a period so they can learn hands-on. We keep our team updated on any new cleaning techniques or products too – training is ongoing. The bottom line is when a cleaner arrives at your home, they are prepared to deliver quality service. We’re proud to say our crew is detail-oriented and know how to properly care for all common household surfaces and materials. This ensures your fixtures and furniture are in safe, knowledgeable hands.

Yes, absolutely – all of our cleaners (and our company as a whole) are fully insured and bonded for your protection. Being bonded means we have a surety bond that can compensate you in the unlikely event of theft or damage caused by an employee. Insurance means we carry liability insurance and workers’ compensation. Liability insurance protects your property – if our team accidentally breaks something or causes any damage during a cleaning, our policy will cover repair or replacement costs. Workers’ compensation insurance covers our employees in case they get injured on the job, so you are not liable if a cleaner has an accident in your home. These coverages are a crucial part of a professional cleaning business (never hire a service without insurance!). We’re happy to provide proof of insurance/bonding if you’d like to see it. Our coverage gives everyone peace of mind: you’re protected from loss, and our staff are protected too. Fortunately, incidents are very rare – but it’s important to know you’re covered. Additionally, being bonded & insured is a sign of a legitimate, reputable company, which we strive to be. We want you to feel safe with us in every respect, knowing that we stand behind our work and take responsibility for it.

We do our best to send a consistent cleaner or team to your home for each visit, especially for recurring service. We understand that clients often prefer to have someone familiar who knows their house and preferences. When you start service with us, we’ll try to assign the same person or small team to handle your cleaning each time. This helps them get to know the quirks of your home (like that sticky back door lock or the delicate antique table that needs special care). If you have a favorite cleaner, you can absolutely request them and we will make every effort to schedule them for your appointments. That said, there may be occasions when your usual cleaner is unavailable (due to illness, vacation, or scheduling conflicts). In those cases, we will send a qualified substitute from our team so you’re not left without service. Rest assured any replacement will be fully briefed on your home’s needs and will have access to notes from previous visits. All our employees are trained to the same standards, so you can expect great results even if a different face shows up. If consistency is very important to you, let us know – we’ll prioritize that in our scheduling. Many of our long-term clients have had the same trusty cleaners for years. But if ever you do see a new team member, know that they are background-checked, trained, and just as committed to quality. We also welcome your feedback on any team member so we can maintain a good fit for you.

We completely understand the importance of trust when inviting someone into your personal space. We’ve built our business on reliability and integrity. First, as discussed, all our staff are thoroughly vetted (background checked and reference checked) to ensure trustworthiness. We select for honesty and professionalism. Second, our company is licensed, bonded, and insured, which should give you confidence that we stand behind our people and you’re not at risk. Third, we have hundreds of satisfied customers and positive reviews attesting to our team’s trustworthiness – many clients entrust us with keys and alarm codes with no issues. We also train our cleaners to respect your home as if it were their own: they will be careful with your belongings and privacy. Our employees know not to open closed doors or drawers that aren’t part of the cleaning tasks, and they keep information confidential. If you’re ever uncomfortable or have a concern, you can reach out to our office immediately. We encourage open communication – for example, if you want a certain area off-limits, just tell us. Some new clients opt to be home for the first cleaning to build trust, and then feel comfortable being away thereafter once they’ve seen our staff in action. Additionally, since we are a locally-owned company, our reputation in the community is very important to us – we would never jeopardize that by hiring anyone unreliable. You can trust that our cleaners will be punctual, respectful, and honest. For extra peace of mind, you can do small things like putting away very fragile or irreplaceable items (which we also recommend just to avoid accidental knocks). But overall, know that we consider it a privilege to be in your home and we take that responsibility seriously. Your home will be in good hands with our team.

We have implemented comprehensive COVID-19 protocols to protect both our clients and our staff. Health and safety have always been a priority, and even more so during the pandemic. Some of the key measures we follow include:

- Employee health checks: We perform routine health assessments – any team member who feels ill or shows any symptoms is required to stay home. We do not allow sick employees to work.
- Protective gear: Our cleaners will wear masks in your home upon request or in accordance with local guidelines. At the height of the pandemic, we mandated masks and gloves for all cleanings.
- Sanitization practices: We use EPA-approved disinfectants on high-touch surfaces (like doorknobs, light switches, appliance handles) to kill viruses and bacteria. We’ve added extra focus on disinfecting during regular cleans. We also ensure our equipment (vacuum, mop handles, etc.) is sanitized between homes.
- Social distancing: When possible, our team maintains a respectful distance. If you are home during the cleaning, we’ll try to stay out of your immediate proximity. We also limit physical contact – no handshakes, etc. and we minimize any direct interaction.
- Hygiene: Our staff practice frequent hand washing and use hand sanitizer regularly. You may notice cleaners washing their hands right after entering and before leaving your home – this is part of our protocol. We have also educated our employees on proper coughing/sneezing etiquette (into elbow, etc.).
- Vaccination: While we don’t disclose individual medical info, many of our staff have been vaccinated. We encourage our team to be vaccinated and boosted per public health recommendations.

We continue to monitor CDC and local health guidelines and adjust our practices accordingly. During active waves of COVID-19, we can also upon request take extra precautions like doing a temperature check before entering or using fresh gloves and masks throughout the cleaning. Your health is extremely important to us, so you can feel confident that we clean with care and caution in these times. If you have specific COVID-related requests (like using your disinfectant or focusing on certain areas), just let us know.

Yes, we prioritize using safe and non-toxic cleaning products, so they are generally very safe for children, pets, and all members of your household. As mentioned earlier, many of our products are eco-friendly, free of harsh chemicals, and leave behind no dangerous residues. For example, we avoid industrial-grade chemicals that could be harmful to inhale or touch; instead we use effective yet gentle cleaners from reputable brands. Pet-safe cleaning is something we specifically advertise – we know how important furry family members are, and our normal products will not harm pets (once surfaces are dry, it’s safe for pets to walk on them, etc.). We also ensure not to use anything on floors or surfaces that could be toxic if a pet licks or contacts it later. If we ever need to use a stronger solution in a tough area, we’ll make sure to wipe it clean so no residue remains. For families with babies or toddlers who crawl on floors, rest assured we won’t leave any harmful chemical traces. Additionally, we can accommodate preferences like using a specific baby-safe floor cleaner if you provide it. In short, the default products we use are ones we trust in our own homes. We’re happy to provide you with the names/brands of our cleaning agents if you’re curious. And of course, if you require exclusively all-natural products, let us know and we’ll stick to those. Your family’s well-being is our top concern, and we wouldn’t use anything that compromises that.

Yes, we can tailor our cleaning approach to be allergy-friendly. If you suffer from dust, pollen, or pet allergies, regular cleaning by our team can greatly reduce allergens in your home. Also, if you have pet allergies but live with pets, we’ll concentrate on pet hair removal – vacuuming rugs, furniture, and under cushions to get rid of dander. We can also replace our vacuum bag or clean the canister and filter right before doing your home to ensure maximum suction and cleanliness (so previous homes’ dust isn’t coming in – though we do that cleaning routinely anyway). For severe allergies, some clients schedule extra services like carpet deep cleaning periodically to extract embedded allergens – which we offer with our carpet cleaning equipment. Feel free to let us know your triggers (e.g., dust mites, mold, etc.), and we’ll adapt. Our goal is to make your environment as healthy as possible. Many clients tell us their allergy symptoms improve after we’ve been cleaning their home regularly!

We love pets! Our company is very pet-friendly, and almost all our cleaners are pet owners themselves, so they are comfortable around animals. We do ask that you let us know what (and how many) pets you have ahead of time so the cleaning team is prepared. During the cleaning, it’s usually best (for both the pet’s and the cleaner’s sake) that pets be secured or kept out of the immediate areas being cleaned if they might be underfoot or anxious. For example, some owners will crate their dogs or keep them in a closed room while we clean the rest of the house, then switch if needed. This is mainly to prevent accidental escapes or your pet getting stressed by the vacuum noise, and to allow our team to work efficiently without Fido or Fluffy following the mop. However, if your pets are very friendly and calm, they can certainly roam around – our cleaners don’t mind a curious cat supervising them! We just don’t want to startle a pet or have a protective dog feel uneasy. Safety first: if you know your pet might be territorial or aggressive with strangers, please secure them in a safe space during the cleaning. Likewise, if they have anxiety, you might choose to have them out of the house or in a familiar crate for their comfort. We will follow any instructions you give regarding pets (for instance, “please don’t let the cat out” – we’ll be vigilant about door openings). Also, as part of being pet-friendly, we use pet-safe products as mentioned, and we’ll make sure to not leave any doors or gates open. If your pet has particular quirks (hates vacuums, etc.), let us know and we’ll adjust the order of tasks (maybe vacuuming when the dog is outside, etc.). In summary, we’re happy to work in homes with pets. Our only requirements are for any aggressive animals to be secured and to have guidance on entry (so your dog doesn’t bolt out when we arrive). We treat your pets with care – some of our cleaners have been known to give a nice pat on the head to our furry “clients” (with your permission). And if there are pet messes (like the occasional accident or shed fur), we’ll handle those as part of the cleaning, with appropriate cleaners (except large-scale pet waste cleanup, which is outside our scope – see below in exclusions).

Yes, for the safety of our employees and the protection of your home, there are certain tasks we do not perform as part of our service. These include:

- Heavy lifting or moving of large furniture/appliances: We won’t move anything over about 15 pounds on our own. That means we won’t push/pull heavy fridges, sofas, or climb onto high ladders. If you want behind or under a heavy piece cleaned, please have it moved beforehand or ask us and we’ll see if two team members can safely slide it (if it’s safe to do so).
- Climbing beyond a safe height: Our staff are generally limited to a 2-step ladder or step-stool. We do not climb high ladders or onto roofs to clean, and we won’t clean high, out-of-reach exterior windows or chandeliers that require tall ladders. This is to prevent falls and injury. We can clean reachable interior windows and lower ledges, but very high skylights or such would need a specialist.
- Outdoor cleaning & hazardous areas: We don’t clean exterior of windows (we will clean the inside of window glass, but not outside). We also don’t do yard work, shovel ash from fireplaces, or clean areas like garages, attics, or basements that are unfinished and pose risks (e.g. we avoid garages due to possible chemicals or heavy clutter unless it’s a simple sweep). We do not offer pest infestation cleanup or mold remediation – those require specialists.
- Biohazard or unsafe materials: We cannot handle anything that would be considered a biohazard – e.g., significant blood, bodily fluids, pet or human waste beyond the occasional pet accident spot. (Cleaning a litterbox or a small pet accident on the floor is fine, but we won’t, for instance, clean up an entire house where pets have soiled everywhere or a situation with rodent droppings throughout.) This is for health and safety reasons. We also don’t handle black mold, asbestos, lead paint dust, or other hazardous substances if encountered – we’d stop and notify you.
- High clutter or hoarding situations: Our team cannot remove large volumes of trash or debris. If a home is extremely cluttered to the point of “hoarding” conditions (trash piles, etc.), we may not be equipped to handle it and might refer you to a specialized cleaning crew. We expect homes to have general clutter picked up to a reasonable degree so we can actually access surfaces to clean. We’ll certainly straighten and organize small clutter as we clean, but if there’s an overwhelming amount, we’ll do what we can and communicate about limits.
- Cleaning delicate or technical items: We will dust electronics and clean around fragile decor, but we usually won’t clean inside delicate electronics or intricate collectibles. We avoid directly touching computer screens, TV screens (aside from gentle dusting), or any valuable antiques/art except for light dusting, unless you instruct us with proper method. We also avoid unscrewing light fixtures or handling your expensive chandelier (as noted, chandeliers are off-limits for detailed cleaning by our policy).
- Childcare or pet care: Just to clarify, our cleaners focus on cleaning tasks only – we can’t also babysit or walk your dog, etc. (Some folks ask if the cleaner can feed the cat – generally we prefer not to take on that responsibility, but a simple task like refreshing water is usually okay if asked. We just don’t want to be liable for pet care tasks going wrong, so it’s not part of our service list.)

If you’re ever unsure if something is included, please ask. We try to outline these boundaries clearly. The list above covers tasks we won’t do, but note that many special tasks (like inside oven, fridge, inside cabinets, interior windows) we will do gladly – often as part of a deep clean or with a small extra fee. Our FAQs on our site explicitly list tasks we won’t do for safety so that there are no surprises. Ultimately, we want to clean everything we safely can in your home. We just have to avoid a few extremes to keep everyone safe and maintain quality service.

No, we do not lock our clients into long-term contracts. Our services are provided contract-free – you can use us as little or as long as you’d like. Of course, we value building long-term relationships with recurring customers, but you are not obligated to a fixed term. You can cancel at any time with proper notice (see cancellation policy above) or adjust your frequency as needed. We earn our clients’ loyalty through quality service, not binding contracts. When you start recurring service, we’ll agree on a schedule, but if you need to pause or stop, just let us know a day or two ahead and we’ll accommodate. We may ask you to sign a general service agreement or acknowledge our policies at the first booking (covering things like the cancellation fee, satisfaction guarantee, etc.), but that’s not a time commitment, just an understanding of how we operate. In short: you’re never stuck with us – though we will work hard so that you want to keep using us!

Our cancellation policy requires a minimum 24-hour notice if you need to cancel or postpone your cleaning appointment to avoid a fee. If you cancel with less than 24 hours notice, we do charge a 50% late cancellation fee**. This policy is in place because our cleaners set aside that time for your appointment and may not be able to fill the slot on short notice. We try to be understanding of true emergencies or sudden illnesses, but in general, last-minute cancellations or no-shows will incur the fee. To cancel or reschedule, you can simply call, email, or use our scheduling system – as long as it’s more than a day in advance, there’s no penalty. If you need to permanently discontinue service, similarly just let us know with some notice and that’s fine (no additional charges beyond any cleanings already performed). One exception: if we arrive and cannot gain access to your home (e.g., you forgot to leave a key or the lock code didn’t work and we can’t reach you), that may be treated as a late cancellation since the team was there and unable to work – so please double-check access arrangements on days you aren’t home. We make multiple attempts to contact in such cases before leaving. But overall, we try to be fair: give us sufficient notice and you won’t be charged for skipping or canceling a visit.

Yes, you can! We understand that sometimes you might not need service for a little while (perhaps you’re traveling for a few weeks, or renovating part of your home). You can pause your recurring cleanings – just notify us as soon as you know the dates you’d like to skip. There is no penalty or fee for pausing; we’ll simply not schedule cleanings during the period you specify. When you’re ready to resume, let us know and we’ll get you back on the calendar, ideally with your same preferred time slot. If the pause is short (like one skipped appointment), we’ll hold your spot. If it’s longer (say you stop for the winter and resume in spring), we may have to find a new regular slot for you, but we’ll prioritize existing clients to get your schedule re-established. We do appreciate as much notice as possible for long pauses so we can adjust our staffing. Also, if your service is paused for a long time, the first clean back might effectively be a “deep” clean if a lot of dirt accumulated – but we’ll discuss that with you if needed. In summary, recurring service is flexible – you’re never locked in if you need a break.

Yes – we have a 100% Satisfaction Guarantee. We stand by the quality of our cleaning services, and our promise is that you will be happy with the results. If for any reason you are not satisfied with an area we cleaned, simply let us know within 24 hours of your service and we will make it right. “Making it right” typically means we will return to your home to re-clean any missed or problem areas at no additional charge, as soon as possible. We strive to address issues quickly – your feedback helps us improve and we want you to love the outcome. This guarantee applies to the scope of work you hired us for, of course. (For example, if you felt the bathroom wasn’t thoroughly cleaned, we’ll fix that, but it doesn’t mean we’ll suddenly do an area that wasn’t in the original order.) Generally, complaints are very rare – our cleaners do an excellent job – but if something was overlooked or not done to your expectations, we never quibble or argue. We’ll apologize and promptly send someone back to correct it. We find that this approach not only ensures your satisfaction, but also helps our team get feedback to prevent any future issues. Your happiness is our top priority. If ultimately we cannot rectify the situation to your satisfaction (again, very rare), we would discuss other amicable solutions (which could include a partial refund in certain cases, though our official policy is typically re-cleaning rather than refund). Rest assured, we don’t consider a job done until you consider it done and are pleased.

In general, due to the nature of cleaning services, we do not offer cash refunds for completed services – instead, our satisfaction guarantee is to re-clean any areas you’re not happy with, free of charge rather than issuing a refund. Our policy is that we’ll do the job right the first time or come back to fix it. That said, if something went truly wrong and a re-clean isn’t feasible or you’re still dissatisfied even after a touch-up, we would work with you on a fair resolution (potentially a partial refund or credit toward a future service). But formally, the policy is no refunds once a service has been performed, because we have invested the labor and time – instead we guarantee to correct issues. If you prepaid for a package of services or a gift certificate, those are also generally non-refundable (though they can be transferred to someone else or rescheduled). In the case of an advance payment for a cleaning that didn’t happen (e.g., you prepaid and then canceled appropriately), we would refund that of course. Also, if we had to cancel and couldn’t reschedule, any prepayment would be refunded. But under normal circumstances, we operate on the fix-it model rather than refund model. The good news is that with our track record, refund requests are extremely rare. We encourage you to do a walkthrough after the cleaning (if you’re home) or check things the same day and let us know if anything was missed – we’ll happily send the team back to address it. This approach ensures you still get the service outcome you paid for: a clean home to your standards.

While our cleaners are very careful, accidents can occasionally happen. If an item is broken or any damage occurs during our service, we will inform you immediately and take responsibility for resolving it. Our policy is to either repair or replace the item or compensate you for its value (taking into account depreciation or sentimental value as appropriate). We carry liability insurance to cover such incidents, so you will not be out-of-pocket for accidental damage. For example, if a cleaner accidentally knocks over a vase and it breaks, we would arrange to replace it with a similar item or reimburse the cost after verifying the value. We ask our clients to identify any particularly fragile or irreplaceable items ahead of time so we can steer clear or take extra precautions. In the event of minor incidental damage (like a small scratch on a floor), we’d discuss options with you (maybe a professional repair, etc.). Rest assured, we do not hide from these situations – honesty is important, and our team is instructed to promptly report any mishap. You are covered under our bond/insurance for damage, and we want to make you whole. We have a track record of very few damages, but you can have peace of mind that if something does go wrong, we’ve got you covered. We treat your home and belongings with respect and care at all times.

We greatly value your feedback and have multiple channels for you to share your experience. After your cleaning, if you have any comments – positive or negative – please feel free to reach out. You can call or email our office to let us know how it went. Often, we follow up with new clients after the first visit to ensure everything met expectations. If you prefer written feedback, replying to the post-service email is a good way. We also occasionally send a short survey or invite you to rate our service online. Additionally, you’re always welcome to leave public reviews on platforms like Google, Yelp, or Facebook – those not only give us feedback but also help others learn about our service. We have excellent Google reviews, which we’re very proud of. If something was not to your satisfaction, we urge you to contact us directly as soon as possible (preferably within 24 hours) so we can address it via our satisfaction guarantee (we’ll re-clean the area, etc.). Constructive feedback helps us improve. If you loved your cleaning, we’d love to hear that too – it boosts our team’s morale to know their hard work is appreciated. We often pass on compliments to the specific cleaners. Some clients leave a note in the home during cleaning with feedback or instructions for next time, which is fine as well – our team will bring that note back to the office. In summary, you can give feedback directly in person, via phone/email, or through reviews. We maintain a high standard and want to ensure you’re thrilled with our service every time. So don’t hesitate to speak up – your voice matters. Many of our policy improvements or checklist tweaks have come from client suggestions over time.

Tipping is never required, but it is certainly appreciated by our cleaning staff as a way to recognize their hard work. Our cleaners are paid fairly and do not rely on tips, but if you feel they did an exceptional job, a tip can be a nice bonus for them. There is no set amount – it’s completely at your discretion. A common range that customers choose is somewhere around 15-20% of the service price, similar to other service industries, or a flat amount like $10-$20 per cleaner for a standard job. For instance, if a cleaning costs $150, some might tip $20 or so. Again, it’s up to you and what you’re comfortable with. Even a smaller gesture (like $5-$10) is appreciated, and a larger tip is certainly generous. You can tip in cash, which many prefer to hand directly to the cleaner or leave in an envelope labeled “Tip”. If you don’t have cash, you can ask us to add an extra amount to your credit card charge as a tip – just let us know and we’ll make sure it goes to the cleaner. Our policy: “While tips are not required, you can always tip your cleaner in cash at the time of the cleaning.”. The cleaners keep 100% of any tips given. If you have a regular team and want to give a holiday bonus or occasional tip, that’s also very kind and welcome. If you choose not to tip, that’s absolutely fine – we will never change our quality based on tipping. It’s entirely a personal decision. In summary, tip if you wish to, in whatever amount feels right to you. Our cleaners never expect it, but they certainly are delighted when a client recognizes them with a gratuity. A heartfelt thank-you or a good review mentioning their name also goes a long way.

Communication is key to getting the service just the way you want it. If you have specific needs or preferences, there are a few ways to communicate them:

- At booking: When you first schedule the service, mention any particular concerns (e.g., “please focus on the kitchen floors, they’re a trouble spot” or “use my granite cleaner on the counters”). We’ll put those notes in your appointment so the cleaning team is aware.
- In-person walkthrough: If you’re home at the start, take a few minutes to walk through with the cleaner and point out priorities or instructions (“This room is off-limits,” or “This wood table is antique, just use a dry cloth, no spray,” etc.). They will note it and proceed accordingly.
- Write a note: Some clients leave a written note on the kitchen counter for the team if they won’t be home. The note can list tasks or areas of concern. Our cleaners are trained to check for such notes upon arrival.
- Contact the office: You can always call or email our office with special instructions, ideally at least a day before the cleaning so we can relay to the team. We maintain client profiles with notes – for example, if you always want a certain room skipped or a certain product used, we keep that on file so every team is aware on each visit.
- Use our client portal (if available): Some booking systems have a client portal or app where you can add notes to your booking. If we have that, feel free to use it. Otherwise, the methods above work.
- During the cleaning: If you’re present and you think of something, just tell the cleaner. They are approachable and want to meet your needs. Even if it’s mid-clean (“Oh, can you also wipe the top of the cabinet? I forgot to mention”), if it’s within the scope they’ll do it. If it might add significant time, they might check with you or the office about extending the appointment, but minor adjustments are no problem.

Our cleaners follow a checklist as a baseline, but we’re flexible – your priorities come first. If, for example, one week you want us to spend extra time scrubbing the fridge and skip the guest bedroom, just say so. We aim to customize each cleaning to what matters most to you. We appreciate knowing your pet peeves (like “please get the dust off the ceiling fan”) or things you care less about (“I don’t mind a little clutter, just make sure surfaces are clean”). The more we know, the better we can tailor our service. And don’t worry, you’re not being too picky by giving details – we actually prefer clear guidance because it helps us deliver exactly what you expect. Over time, as we clean for you regularly, we’ll get into a groove and remember your preferences. But even then, if your needs change, just let us know. Open communication ensures satisfaction.

Yes, you can request a preferred cleaner or team, and we will do our best to accommodate that. We understand the value of having someone who knows your home well. If you’ve been particularly happy with a certain cleaner, simply let us know that you’d like them to be your regular. We will then schedule your appointments when that cleaner is available and assign them to your home as consistently as possible. The vast majority of the time, we’re able to send the same person or crew for recurring clients. However, there may be times when your usual cleaner is on vacation, out sick, or otherwise unavailable on your date. In those cases, we will inform you and send a substitute who is fully briefed on your home (using our notes). All our cleaners are great, but we understand trust and rapport build with familiarity. If a substitute comes and you end up liking them more or have any issue, communicate that and we can adjust moving forward. Conversely, if for any reason you’d like a different cleaner (maybe you didn’t feel the first one was the right fit, or you just want to try someone else), please tell us. We will not be offended – our goal is your comfort and satisfaction. We can rotate a new person in on the next visit. We have multiple teams, so we can match you with one that suits you. Sometimes it’s about personality fit or cleaning style – we can take those into account. The only limitation is scheduling: your favorite cleaner might not always have the exact slot you want open, but we’ll try to coordinate a time that works for everyone. For one-time requests, you can also ask for a specific person if you’ve had them before. Overall, yes – we take cleaner requests seriously and do our best to honor them so you have a consistent, positive experience. Just communicate your preference either during booking or after the first cleaning once you determine if you have a favorite.

We greatly appreciate referrals, and yes, we often reward clients who refer us to others. Our referral program works like this: if you refer a new client to Baltimore HCS Home Cleaning Services and they book a cleaning with us, you receive a $25 credit toward your next service (and sometimes the new client gets a discount too as a welcome). There’s no limit – if you refer 5 friends, that could be $125 in credits for you. Just make sure the new client mentions your name when they contact us or uses a referral code if we provided one. We will automatically apply the credit to your account once their cleaning is completed. In addition to credits, occasionally we run special promotions, for example: “Refer a friend and get 10% off your next cleaning” or entries into a gift drawing. We announce those via email or social media. But our standing offer is the referral credit system which is our way of saying thanks for helping us grow. Many of our long-time customers have basically gotten free cleanings from accumulated referral credits, which we love to give because it means our family of happy clients is growing! We also sometimes have loyalty incentives beyond referrals – for instance, after a certain number of cleanings you might get a discounted or free add-on service. And around the holidays, we might deliver small appreciation gifts to our regulars. We truly value your support and word-of-mouth advertising. It’s the biggest compliment to us when you recommend our services. So yes, if you’re pleased with our work, tell a friend – both you and the friend can benefit. Keep an eye on our newsletters or social pages for any seasonal referral specials as well. And thank you in advance for any referral; we strive to make you look good for recommending us!

We try to be very accessible. Besides phone and email, you can also communicate with us through: our website contact form, or via text message to our office line if that’s enabled. We also post updates and cleaning tips on social media, and you can comment or message through those channels. If you have an urgent question outside of normal hours, email is usually best and we’ll reply as soon as we see it. For non-urgent inquiries, any method works and we typically respond within a few hours at most during business days. If you ever have trouble reaching us (say phones are down), check our website or Facebook for any notices – but that’s rare. We aim to provide top-notch customer service, so never hesitate to reach out. Whether you want to adjust your plan, ask about a product, or inquire about additional services, we’re here to help. We keep open lines of communication to build a trusted relationship with you. Your home is important to you – and to us – so we welcome dialogue about how we can serve you best.